topic Did not get my loyalty discount applied to my last bill in Get Support

Did not get my loyalty discount applied to my last bill

VeePee — Fri, 26 Jan 2024 18:45:27 GMT

My bill is usually $21.28 after loyalty discount and taxes. My Jan 21 bill was $28, however. Why was my loyalty discount not applied? It's not shown in the payment history as a separate item like it is for every preceding month.

Re: Did not get my loyalty discount applied to my last bill

Sansan — Fri, 26 Jan 2024 18:55:14 GMT

@VeePee submit a ticket to customer service at the link below to investigate.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Did not get my loyalty discount applied to my last bill

Meow — Fri, 26 Jan 2024 19:06:23 GMT

You are third of forth customer complaining about not receiving loyalty discount.

Contact agent ASAP in order to correct this or get some reasonable explanation. Let us know what was the outcome...

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Did not get my loyalty discount applied to my last bill

Dunkman — Fri, 26 Jan 2024 19:06:39 GMT

@VeePee

By chance, did you switch to the new rewards points system? Or change plans earlier?

A few post recently mentioning about missing rewards. My plan renewed yesterday without any hitches though. Rewards were properly applied.

Re: Did not get my loyalty discount applied to my last bill

VeePee — Fri, 26 Jan 2024 19:07:42 GMT

I have not actively changed anything on my account, to my knowledge

Re: Did not get my loyalty discount applied to my last bill

Dunkman — Fri, 26 Jan 2024 19:16:27 GMT

@VeePee wrote:
I have not actively changed anything on my account, to my knowledge

@VeePee

Then contact customer service agent as recommended earlier. If possible, let us know what happened for potential future cases.

Re: Did not get my loyalty discount applied to my last bill

Phil_Adelphus — Fri, 26 Jan 2024 20:26:06 GMT

@Dunkman @Meow I had something similar, I didn't get my points back for the December renewal. After waiting a while to see if they appeared I contacted customer service and they fixed it for me, it was a system glitch.