topic Data not working in Get Support

Data not working

Krzysztof715 — Fri, 26 Jan 2024 16:43:45 GMT

Hello,

I purchased a Public Mobile Service a couple weeks ago and I've noticed that my Data on the service is not working though I am able to make calls and uses SMS.

Thank you,

Krzysztof

Re: Data not working

computergeek541 — Fri, 26 Jan 2024 16:43:35 GMT

@Krzysztof715 wrote:
I purchased a Public Mobile Service a couple weeks ago and I've noticed that my Data on the service is not working though I am able to make calls and uses SMS.

This is amost likely an APN setting issue. Plesae compare your settings to: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Data not working

Krzysztof715 — Fri, 26 Jan 2024 17:10:51 GMT

Hi there,

I have an iPhone and I am not able to reset my APN settings since I am not tech savvy. For this reason, I have no way to verify whether or not this is the issue.

Krzysztof

Re: Data not working

Dunkman — Fri, 26 Jan 2024 17:26:04 GMT

@Krzysztof715

For iphones, you usually don't need to adjust APN settings.

You could try reboot phone or network reset of phone (this will erase any saved Wifi passwords). Might want to up date your IOS to most recent.

Re: Data not working

Krzysztof715 — Fri, 26 Jan 2024 19:27:34 GMT

Hi there,

I tried the new APN setting but Data services are still unavailable.

Krzysztof Niewinski

Re: Data not working

PhoneHome8932 — Fri, 26 Jan 2024 22:51:34 GMT

Hi, Is it possible that your data is off? Or all your data is used up for this month?