topic Re: old number in Get Support

old number

Leyton2 — Fri, 26 Jan 2024 16:30:19 GMT

I have a temporary number, when do i get my old number back ?

Re: old number

Dunkman — Fri, 26 Jan 2024 15:37:16 GMT

More details would be helpful.

Did you attempt to port your number over from your previous carrier? Did you answer Yes to your old carrier port request text?

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/transfer-your-number

Re: old number

Leyton2 — Fri, 26 Jan 2024 15:37:45 GMT

yes and yes

Re: old number

Dunkman — Fri, 26 Jan 2024 15:39:43 GMT

@Leyton2 wrote:
yes and yes

@Leyton2

How long ago did you request port? Was your old carrier account "active" when you request port?

Re: old number

Leyton2 — Fri, 26 Jan 2024 15:41:37 GMT

Wednesday and yes it was

Re: old number

Dunkman — Fri, 26 Jan 2024 15:44:31 GMT

@Leyton2 wrote:
Wednesday and yes it was

@Leyton2

I will private message you the phone number for the Telus porting team. They can check the status of the port. Number can be only used for porting issues. They can't help with account issues. Check your private message inbox (envelop icon upper right corner)