topic Transferring number help in Get Support

Transferring number help

Petet — Fri, 26 Jan 2024 15:10:43 GMT

Hey so I was switching over to public mobile and I put in the wrong imei number and it took money of and all that if just didn’t transfer the number is there any way I can change the imei number

Re: Transferring number help

fixin — Fri, 26 Jan 2024 14:28:19 GMT

@Petet - Please Check your Community Inbox for the porting number I will provide you. Please make sure next time if you ever need help to do it in the "Get Support" tab. Tell me if it worked or not.

Re: Transferring number help

Handy1 — Fri, 26 Jan 2024 14:28:53 GMT

@Petet It’s best to just use your old providers account number and ignore the IMEI it’s not need anyways . But no worries I’ll send you the porting team number private message right away . Give them a call and just give the old provider account number and they can re trigger the port request for you . And remember to leave old providers sim in the phone to reply YES to the confirmation text to port