topic Re: New service not working in Get Support

Re: New service not working

SGould — Fri, 26 Jan 2024 12:25:01 GMT

Hi,

can’t call/text in or out. Service down all morning. Can’t download additiinal esim card like before. What’s going in?

sabrina

Re: New service not working

softech — Fri, 26 Jan 2024 12:31:39 GMT

@SGould sometimes the app already installed the esim and just unable to enable it. Check you sim Manager or Settings> Cellular screen.

If not there, check your Welcome email

if really cannot find the eSIM to insatlled, open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: New service not working

SGould — Fri, 26 Jan 2024 13:00:31 GMT

Hmm, I checked my Welcome email and it told me to scan the qr code below. There was no qr code anywhere in the email. I don’t see the esim install option anywhere. I can’t open a ticket without getting an error message. What would you advise?

Re: New service not working

softech — Fri, 26 Jan 2024 13:13:04 GMT

@SGould

font use Chatbot to open ticket, please use the following direct message link to PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there