Addon is not available

mentalprisoner — Fri, 26 Jan 2024 01:58:31 GMT

I purchased an addon, but it is not showing on my account. Can I please have the addon or a refund for it?

Re: Addon is not available

softech — Fri, 26 Jan 2024 02:07:39 GMT

what addon did you get?

It might be a browser cache problem and it was showing old cached page, please login My Account again using Incognito mode.
Also, check payment history https://myaccount.publicmobile.ca/en/account/payment/payment-history and see if it shows the purchase went through successfully

if you still don't see the addon you got, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Addon is not available

BKNS27 — Fri, 26 Jan 2024 09:20:49 GMT

@mentalprisoner

Also try refreshing your browser by clicking on the circular arrow.

topic Re: Addon is not available in Get Support

Addon is not available

Re: Addon is not available

Re: Addon is not available