topic Re: Payment in Get Support

Payment

Paol — Fri, 26 Jan 2024 00:06:47 GMT

I was double billed this month. How do I get that rectified?

Re: Payment

Yummy — Fri, 26 Jan 2024 00:07:51 GMT

If you see double charges on your CC account, confirm one is NOT 'pending'.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Payment

computergeek541 — Fri, 26 Jan 2024 00:17:59 GMT

unnecessary repetition

Re: Payment

HALIMACS — Fri, 26 Jan 2024 00:43:59 GMT

@Paol

Can you provide a screenshot of your payment history for the past 30 days from the Payment tab in your Public Mobile self-serve account?

Make sure to mask all personal information.

Did you make a plan change during the past 30 days?

Are you the user of the device, or is another person?

There are reasons why a "double charge" might be perceived, and some are not actually errors on Public Mobile's part.

Re: Payment

sammywammy23 — Fri, 26 Jan 2024 02:32:48 GMT

I had this issue once and unfortunately customer service did not help me out much. They said I should reach out to my bank as it was likely their fault and that was the end of their help. Contacting customer service via chat, they at least responded promptly.