topic Re: Unable to make calls in Get Support

Unable to make calls

Abouwaleed — Fri, 26 Jan 2024 00:29:29 GMT

I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls

Re: Unable to make calls

computergeek541 — Fri, 26 Jan 2024 00:31:11 GMT

@Abouwaleed wrote:
I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls

Do any of your services work (such as text messaging and data)?

Before anyone says to call the porting team, I'm going to say not to do that if someone says to as the Telus porting call centre cannot help with an issue relating to not being able to make outgoing calls.

Re: Unable to make calls

Abouwaleed — Fri, 26 Jan 2024 00:37:51 GMT

I can not make calls, I can do texting and data

Re: Unable to make calls

computergeek541 — Fri, 26 Jan 2024 01:49:50 GMT

@Abouwaleed wrote:
I can not make calls, I can do texting and data

Which phone model is it? Do you iknow if it has 850 and 1900MHz on the 3G network? If it doesn't, it's possible that it's incompatible with phone calls on the Public Mobile network. Public Mobile does offer VoLTE but it's limited to specific devices.

Re: Unable to make calls

Sanjeeb — Fri, 26 Jan 2024 03:08:57 GMT

If you cannot make calls..its best you contact Costumer service agent