topic loyaty savings shows 0.00 in Get Support

loyaty savings shows 0.00

ez_ — Thu, 25 Jan 2024 23:44:29 GMT

-my refer a friends rewards show as the proper amount and authorized payment shows as usual amount but my loyalty rewards say 0.00 if i go to history it shows my loyalty rewards as this ..

Total Savings (past 24 months) : $198.00

Authorized Payments

$36.00

Loyalty Pays

$135.00

Refer-a-Friend

$27.00

Helping Others

$0.00

but when i look at my current rewards section it shows this .....

Authorized Payments

$6.00

Loyalty Pays

$0.00

Refer-a-Friend

$3.00

Helping Others

$0.00

why am i getting 0.00 for loyalty now ?? this rewards system is gettin really dumb should of just kept it how it

Re: loyaty savings shows 0.00

Chalupa_Batman — Thu, 25 Jan 2024 23:47:10 GMT

It may be just a glitch. Reach out to a CS Agent to advise them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch for their reply in the top right corner.

Just know, their number may be off too. They told me I only had 3 referrals when I had 12 and I know they all are still with PM. Keep track and confirm.

Re: loyaty savings shows 0.00

will13am — Thu, 25 Jan 2024 23:48:42 GMT

@ez_ , where are you seeing this? Is this in the payment tab? I find that rewards information does not always load properly into the payment tab. If you logout and login again, that often clears the problem. It is likely due to data caching which can cause all sorts of display problems.

Re: loyaty savings shows 0.00

ez_ — Thu, 25 Jan 2024 23:49:28 GMT

thanks for replying .. i just sent them a message ... see what they say hopefully it is just a glitch

Re: loyaty savings shows 0.00

ez_ — Thu, 25 Jan 2024 23:51:44 GMT

ill try to reload see if that fixes .. thanks