topic Re: Account Activation in Get Support

Account Activation

DavidWong — Fri, 26 Jan 2024 00:37:33 GMT

During account setup, I was given an error "subscription not activated". I can't restart the process, and following links to create a trouble ticket are blank. This is using a physical SIM with a moto g7 play. Android 10. Can I get a @CS_Agent to reset my account so i can try the process again? Thank you.

Re: Account Activation

Chalupa_Batman — Thu, 25 Jan 2024 23:40:33 GMT

Hello @DavidWong

Here is how you reach a CS Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

Re: Account Activation

softech — Thu, 25 Jan 2024 23:44:10 GMT

@DavidWong

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account Activation

DavidWong — Thu, 25 Jan 2024 23:56:44 GMT

Tried logging out and logging back in, and it takes me directly to the "subscription not activated" page. Even tried uninstalling the app. I've tried a few times in the last few weeks. I've sent the PM to an agent, hopefully they can reset my account or something. Thanks!

Re: Account Activation

Bruce1950 — Fri, 22 Mar 2024 13:57:17 GMT

I tried to activate my subscription and transfer old number. After entering all info, screen says “subscription not activated”. Get support only option and it takes me around in circles. Tried your method and didn’t work. But thanks. After your instructions I ended up on the same page.

Re: Account Activation

hTideGnow — Fri, 22 Mar 2024 13:59:06 GMT

Hi @Bruce1950

very common activation problem. You were using the app to subscribe? I think you need to check with PM CS agent for help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437