topic Re: Issues regarding updating Payment Information in Get Support

Issues regarding updating Payment Information

Ramisha_Anjum — Thu, 25 Jan 2024 23:21:18 GMT

I am trying to update my payment information because I cancelled my previous card. But every time, I'm trying to update it shows "sorry, try again later". It has been a week I'm trying still getting same error.

Re: Issues regarding updating Payment Information

DDM69 — Thu, 25 Jan 2024 23:22:22 GMT

Trying clearing your cache or using a different browser

Re: Issues regarding updating Payment Information

softech — Thu, 25 Jan 2024 23:23:57 GMT

@Ramisha_Anjum

if you are in no rush to make payment, please wait full 24 hours and try again using Incognito mode

but if you need the card to make payment urgently, you can buy a voucher from SDM/London Drugs/711/Shell and then load the voucher using *611

Re: Issues regarding updating Payment Information

Ramisha_Anjum — Thu, 25 Jan 2024 23:37:12 GMT

I tried using Incognito mode still getting the same error '"Sorry, we’re not able to process this request at this time. Please try again later." while updating the payment information.

Re: Issues regarding updating Payment Information

softech — Thu, 25 Jan 2024 23:41:33 GMT

@Ramisha_Anjum the payment system is buggy. Again, wait 24 hours and try if you can. Vouchers payment is an option for urgent payment need

and if you like , open ticket with PM support and see if they can see anything:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Issues regarding updating Payment Information

99guy — Fri, 26 Jan 2024 02:05:27 GMT

Were you using the browser? I had the same issue but when I switched to the app on my phone I was able to update my card.

Re: Issues regarding updating Payment Information

Ramisha_Anjum — Fri, 26 Jan 2024 02:54:56 GMT

I tried using multiple different browsers (at least 5 browsers) both in my phone and laptop still getting same error message "Sorry, we’re not able to process this request at this time. Please try again later."

Re: Issues regarding updating Payment Information

99guy — Fri, 26 Jan 2024 02:59:08 GMT

Have you tried the Public Mobile app? I was able to do the update in the app.

Re: Issues regarding updating Payment Information

Ramisha_Anjum — Fri, 26 Jan 2024 03:06:16 GMT

Yes, I tried still the same issue.

Re: Issues regarding updating Payment Information

99guy — Fri, 26 Jan 2024 03:41:32 GMT

Sorry to hear that, I was able to update two accounts's credit cards info thru the App. None with browser access. Any luck with an agent's help?

Re: Issues regarding updating Payment Information

Ramisha_Anjum — Fri, 26 Jan 2024 03:58:48 GMT

Yes, I asked them. They replied that it might take up to 72 business hours to verify the account.