topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

troubleshooter2 — Thu, 25 Jan 2024 21:11:38 GMT

Just reset my phone after apple locked me out of it. Texts are working but phone and internet not for some reason. I clicked on keep ESIM so not sure what's the problem. Admin please reach out to me and send QR code

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Thu, 25 Jan 2024 21:18:02 GMT

Hi @troubleshooter2

CS agent won't reply here, you need to send them a message. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But you don't have a Welcome email from PM? the QR code is there

and check your Settings -> Cellular screen, any Public Mobile esim showing there?

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Thu, 25 Jan 2024 21:19:45 GMT

HI @troubleshooter2

but if you had the esim before, and it si gone because you reset your phone, then you will need to buy a new esim for $5 (that is the problem with esim, you cannot re-instal for free)

download Public Mobile app, go to Subscription & Add-ons page, scroll to the bottom and click Shop sim card and then follow the step to buy eSIM and install