topic Re: Changes to APN setting help in Get Support

Changes to APN setting help

KingAlfredo — Fri, 26 Jan 2024 23:37:47 GMT

I got a email to change my APN by February 14th to keep receiving MMS messages. But I can't find on here how to change it.

Re: Changes to APN setting help

hTideGnow — Thu, 25 Jan 2024 19:47:26 GMT

HI @KingAlfredo

what phone are you using? i think some older phones are pointing to the old servers. Check your APN and make the proper update

Previous settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 22

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220

Re: Changes to APN setting help

KingAlfredo — Thu, 25 Jan 2024 20:20:41 GMT

I'm using a 1plus 9. I changed those over in my settings but photos still aren't coming through. They just fail to download.

Re: Changes to APN setting help

KingAlfredo — Thu, 25 Jan 2024 20:23:39 GMT

Disregard it's working now. Mmsc proxy is called MMS proxy

Re: Changes to APN setting help

Mister_E — Thu, 25 Jan 2024 20:41:54 GMT

Some phones don't list a MMSC Proxy field but have a MMS Proxy (no "C”) field instead in their APN settings.

Can anyone confirm that they're interchangeable?

Re: Changes to APN setting help

hTideGnow — Thu, 25 Jan 2024 20:46:43 GMT

HI @Mister_E

yes, same

only thing if your APN does not have the MMS Port filed, then put the port 8799 together with the proxy address as : mmscproxy.mobility.ca:8799

Re: Changes to APN setting help

Dre64 — Fri, 26 Jan 2024 23:34:19 GMT

Same issue here with a Oneplus 10T. Switched back to the old APN setting. Will wait until Feb14th to switch.

Re: Changes to APN setting help

Clarence62 — Tue, 30 Jan 2024 17:11:27 GMT

I can't seem to change the settings on an iPhone 7S or an Ulefone Armor 6. Hmmmm?

Re: Changes to APN setting help

hTideGnow — Tue, 30 Jan 2024 17:17:14 GMT

HI @Clarence62

Instead of update, can you Add new APN?

Re: Changes to APN setting help

Clarence62 — Wed, 31 Jan 2024 01:31:39 GMT

No, there are no options to add or edit any APN settings

Re: Changes to APN setting help

Zula — Fri, 02 Feb 2024 13:18:09 GMT

I have a OnePlus 11 5G that I've had since late November 2023. Last time MMS messages worked was this past Saturday. Updated the APN settings, photos still won't download. Only resolution from Public Mobile CS is to get a different phone (?!?)...brutal. Guess I'm on the hunt for a new mobile provider again.

Re: Changes to APN setting help

mbucky321 — Thu, 08 Feb 2024 04:58:42 GMT

Just wanted to add that you also need to set make sure that you have default,supl,mms,hipri,fota in the APN type field.

MVNO type: GID

MVNO value: 4D

Save APN settings, exit, turn airplane mode on and then off. It should work