topic No Service after SIM card installation in Get Support

No Service after SIM card installation

Amberlin — Thu, 25 Jan 2024 19:57:05 GMT

Hi there, I just got my new SIM card in my phone. Rebooted the phone, but there is still no service so I'm not receiving the codes sent to my new number to verify my new number. What should I do?

Re: No Service after SIM card installation

Handy1 — Thu, 25 Jan 2024 19:59:13 GMT

@Amberlin Are you just joining PM ? If so do you use the APP to activate it ? Or are you existing customer trying to sim swap the number ? If you need support here’s the direct link for them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service after SIM card installation

Amberlin — Thu, 25 Jan 2024 20:06:13 GMT

Yes, just joining now. I signed up using the public mobile app. I just don't have any service showing up.

Re: No Service after SIM card installation

hTideGnow — Thu, 25 Jan 2024 20:09:33 GMT

HI @Amberlin

esim or physical sim?

if esim, could be a setup on your phone

if physical, it is very likley problem with setup, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service after SIM card installation

BKNS27 — Thu, 25 Jan 2024 21:43:52 GMT

@Amberlin

If you picked a new PM number then just reboot the phone with the PM SIM in the phone.

But if you ported your old number to PM, you need to reply to the text from your old carrier and confirm with YES within the 90 minute window. Your old SIM will continue to work for about 2 hours until porting is completed then power off the phone and switch the SIM.