topic Re: Absolutely Terrible Customer Service in Get Support

Absolutely Terrible Customer Service

Aakriti — Wed, 17 Apr 2024 04:36:58 GMT

I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No luck. The chat-bot asks me to send a private message to support. I then wrote multiple messages to support but have not received a single reply in several days. Does anyone at this company even see any of the support messages? What would it take to get a reply from a customer service agent?

@CS_Agent you are doing a horrible job!!

Re: Absolutely Terrible Customer Service

Handy1 — Thu, 25 Jan 2024 17:40:17 GMT

@Aakriti What’s the issue maybe the community can help . But if your having issues with chat bot . You can use this direct link to support instead

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Absolutely Terrible Customer Service

Phil_Adelphus — Thu, 25 Jan 2024 17:44:26 GMT

@Aakriti Have you checked your sent folder to make sure the private messages actually sent?

Re: Absolutely Terrible Customer Service

CalvinW — Thu, 25 Jan 2024 17:46:26 GMT

Unfortunately, your best bet is still to just send them a message and patiently wait. Public has really been dropping the ball lately. I still get quick responses but they are not helpful whatsoever. It sounds like generic copy and paste replies.

Re: Absolutely Terrible Customer Service

Aakriti — Thu, 25 Jan 2024 17:47:21 GMT

I need to get the details of the card that was charged for the last few months. In the invoice, I don't see which card was charged.

Re: Absolutely Terrible Customer Service

Phil_Adelphus — Thu, 25 Jan 2024 17:54:14 GMT

@Aakriti What invoice is that? Your card details are accessible via your self-serve account, are you not able to log-in?

Re: Absolutely Terrible Customer Service

BKNS27 — Thu, 25 Jan 2024 18:26:21 GMT

@Aakriti

If you go to the PM app then to the Payment section>Add Funds with Credit/Debit Card…it will show the last 4 digits of your CC number.

It would be the same for the online service.

Re: Absolutely Terrible Customer Service

Aakriti — Thu, 25 Jan 2024 19:01:30 GMT

Going to "Payment section>Add Funds with Credit/Debit Card" only shows the current card on file. It does not show the card that was actually charged for previous months.

This does not help at all.

Re: Absolutely Terrible Customer Service

hTideGnow — Thu, 25 Jan 2024 19:03:57 GMT

@Aakriti

yes, you cannot check the old credit card on the system, most systems are are like

if you want to confirm which card was used, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Absolutely Terrible Customer Service

Aakriti — Thu, 25 Jan 2024 19:10:39 GMT

@hTideGnow wrote:
@Aakriti
yes, you cannot check the old credit card on the system, most systems are are like
if you want to confirm which card was used, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I disagree that most systems are like that. Most systems do let the customer know what payment method was charged!

Re: Absolutely Terrible Customer Service

Aakriti — Thu, 25 Jan 2024 19:21:39 GMT

I have sent a ticket but customer support refuses to respond.

Re: Absolutely Terrible Customer Service

Aakriti — Thu, 25 Jan 2024 19:49:32 GMT

Still waiting for customer support. No replies yet.

Re: Absolutely Terrible Customer Service

hTideGnow — Thu, 25 Jan 2024 19:53:52 GMT

HI @Aakriti

they usually reply within 2 to 4 hours. Please continue checking.

And if no reply for 4 hours, message them again

Re: Absolutely Terrible Customer Service

BKNS27 — Thu, 25 Jan 2024 21:32:54 GMT

@Aakriti

PM will only charge what is on file so the last 4 digit should be easy to compare with the CC you have.
Also, you can check on your CC statements and it will show which CC was charged under PM.

Don’t know why this is an issue unless you are 🎣.