topic Re: My in Get Support

My

KELLY582 — Mon, 26 Jun 2023 20:07:56 GMT

I can't receive any phone calls. It goes to voicemail right away. How to fix this? I missed the code to enter to get my number transferred. I've been waiting all day from a text from Public Mobile.

Re: My

dabr — Mon, 26 Jun 2023 20:11:08 GMT

@KELLY582 You'll need to call the Telus porting # which I'll send via private message (check your message inbox top right) and they will ask the previous carrier to resubmit the transfer SMS so keep your old SIM in the phone until then.

Re: My

KELLY582 — Mon, 26 Jun 2023 20:18:01 GMT

I can't find it, what is the area code to that number

Re: My

dust2dust — Mon, 26 Jun 2023 20:19:36 GMT

It's a toll free. It's on a forum like here. You need to scroll down a little. But you also have it in your private message box here from the other member.

Re: My

softech — Tue, 04 Jul 2023 13:58:37 GMT

@KELLY582 wrote:
I can't find it, what is the area code to that number

@KELLY582

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Update: this reply was in response to OP's reply that she was unable to find the link from another forum. If the link helps, OP would not be saying "I can't find it".

Re: My

dust2dust — Mon, 26 Jun 2023 21:25:41 GMT

So you got a link from me, a number in your messages from one member then another much later from another member. Phew.

Re: My

KELLY582 — Tue, 04 Jul 2023 13:50:29 GMT

Thank you everyone for your help. I bought a bell sim card and got my phone working now.

Re: My

softech — Tue, 04 Jul 2023 13:54:48 GMT

@KELLY582 happy that it is all sorted out

Hope you like your experience with the Community so far, we all eager to help and make sure you getting the information you need 🙂

Enjoy your new service