topic Re: Account charges in Get Support

Account charges

Sh22 — Thu, 25 Jan 2024 17:56:21 GMT

Hi, I moved to a new carrier on Jan 23. But charged on my card on January 24th for next bill .hon to contact and how to reverse the charges.

thanks

Re: Account charges

pmbc — Thu, 25 Jan 2024 17:59:45 GMT

@Sh22 Contact CS Agent at this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they can sort this out for you.

Re: Account charges

Handy1 — Thu, 25 Jan 2024 17:59:47 GMT

@Sh22

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account charges

BKNS27 — Thu, 25 Jan 2024 18:17:31 GMT

@Sh22

It depends on your renewal date. If you ported out even a minute after your renewal date. You will be charge for the rest of the month.

I alway suggest to port out a few days before the renewal date.

You will need to contact a CS_Agent and plead your case if you ported out after your renewal date at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account charges

Dunkman — Thu, 25 Jan 2024 18:48:39 GMT

@Sh22

You should also check whether your port was successful. Are you able to receive calls and texts with your new carrier? If not, that means your port was unsuccessful and you will need to contact your new carrier to re-initiate the port.