topic Re: Other in Get Support

Other

Ukhan — Thu, 25 Jan 2024 17:56:55 GMT

I switched to Fido but public Mobil still charge on my card

Re: Other

Handy1 — Thu, 25 Jan 2024 17:59:09 GMT

@Ukhan Did you port you number from PM to Fido ? If your PM account is closed and still being charged please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Other

pmbc — Thu, 25 Jan 2024 17:59:10 GMT

@Ukhan Reach out to CS AGent at this link, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Should have deleted your account when you ported out. They can sort it out.

Re: Other

BKNS27 — Thu, 25 Jan 2024 18:18:02 GMT

@Ukhan

When was your renewal date?

If you ported a day after the renewal date then you will be charge for the rest of the month.

Check with a CS_Agent to check your renewal date and when you ported out and plead your case for a refund if it was after the renewal date.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Other

Dunkman — Thu, 25 Jan 2024 18:55:33 GMT

@Ukhan

You may also want to make sure that your port to Fido was successful. Are you able to receive calls and texts with Fido? If not, then your port failed and that is why you may have been charged.