topic Re: data in Get Support

data

zagara — Thu, 25 Jan 2024 18:04:13 GMT

my plan is 20gb and i used it all accidentally. i used points for extra 3gb data and its not working since a week ago.

im stuck at 2,4 gb left and cant use any more of it.

Handy1 — Thu, 25 Jan 2024 18:06:54 GMT

@zagara Do you have a data limiter set on your phone ?

pmbc — Thu, 25 Jan 2024 18:07:59 GMT

@zagara It could take up to a day for the addon to become active. If it's been a week then there's a problem. You should contact the CS Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to have them take a look. There shouldn't be any more required from you for the addon to become active.

BKNS27 — Thu, 25 Jan 2024 18:10:15 GMT

Try rebooting your phone by powering off then back on and see if that worked.