topic No data on west coast. in Get Support

No Data!.

Westcoast123 — Mon, 22 Jan 2024 02:17:18 GMT

A lot of us on the WestCoast have zero data. Call and text fine. Is this the upgrades?. Not sure it says internet will be down. Compensation coming?

Re: No Data!.

BKNS27 — Mon, 22 Jan 2024 02:25:27 GMT

@Westcoast123

It is fine in East Van but remember there is a schedule maintenance tonight.

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-on-Jan-22/td-p/1132010

Re: No Data!.

softech — Mon, 22 Jan 2024 02:30:56 GMT

@Westcoast123 we didn't see many report outage in the west and there is nothing showing on Telus Service Status site either

Maybe just a local network issue. which city you are at??

https://www.telus.com/en/bc/outages

did you try reboot phone and Reset All Networks on the phone??

Re: No Data!.

Westcoast123 — Mon, 22 Jan 2024 02:43:20 GMT

Tried. It's the same for other people on van island. Thx though

Re: No Data!.

Westcoast123 — Mon, 22 Jan 2024 02:44:35 GMT

Reset phone etc. Other people having issues on Van Island. Just have to ride it out. I can get.7mbs speed occasionally now from 250

Re: No Data!.

softech — Mon, 22 Jan 2024 03:01:50 GMT

@Westcoast123 try changing the different network mode from automatic, try 3G only, try 4G and 5G

Re: No Data!.

Amped — Mon, 22 Jan 2024 03:24:28 GMT

It happened in Saskatchewan too. Working fine now though.

No data on west coast.

Westcoast123 — Tue, 23 Jan 2024 23:09:22 GMT

Posted the other day I've had little to no data. Still experiencing the same issues. Been to a telus retail outlet. They reset everything and still nothing. I've been told it's a network issue due to the maintenance. Please fix this public mobile it's been days!. Not happy!

Re: No data on west coast.

pmbc — Tue, 23 Jan 2024 23:12:52 GMT

Where abouts are you on the west coast? You could check here to see if it's actually a service outage, but that sounds like a bit of an odd answer. Usually maintenance is not multi days unless it was a large fibre cut or natural disaster.

https://www.telus.com/en/on/outages

Re: No data on west coast.

Sansan — Tue, 23 Jan 2024 23:34:43 GMT

Hi did youbsend a message to cs agents yet? See what they say.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data on west coast.

fixin — Wed, 24 Jan 2024 00:40:40 GMT

@Westcoast123 - Also did you know that Telus Towers (Basically all of them) are getting upgraded to 5G Standalone, so you could have some bad service interruptions on the network, if it is only you and your people who are with the Telus Family (Koodo Mobile, Public Mobile) are experiencing the same issues, it most likely is the upgrade. If it only is you that is experiencing the issue, please send a message to CS_Agent from the links @Sansan provided. For outages in your area, click the link @pmbc provided.

Re: No data on west coast.

BKNS27 — Wed, 24 Jan 2024 01:23:51 GMT

@Westcoast123

Did you receive an answer from a CS_Agent on your data issue on Vancouver Island?