topic Re: Over paid in Get Support

Over paid

Meganchansen — Thu, 25 Jan 2024 03:01:43 GMT

Hello, I just signed up with you guys January 21st. I paid for the SIM card also, so the total was $35. The $35 came off of my credit card yesterday the 23rd. Now it is saying my subscription is on hold or whatever until they get payment again. So pretty much saying I paid the $25 for 3 days of services which I didn’t even use yet because I had just got my SIM card. I should be getting my services until at least Feb 21st? Please help as I do not want to pay again since i already paid.

Re: Over paid

Sansan — Thu, 25 Jan 2024 03:06:26 GMT

@Meganchansen can you confirm that your plan was successfully done on sign up January 21 and not holding for whatever reason.

If showing posted to credit card, send a message to customer service below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over paid

Meganchansen — Thu, 25 Jan 2024 03:30:19 GMT

I cannot for some reason even figure out how to connect with support. I try to do a support ticket and it just keeps saying an error. Was really hoping signing up with these guys was going to be easy…. It it’s already proving me wrong. Uhg

Re: Over paid

Sansan — Thu, 25 Jan 2024 03:41:57 GMT

Click on the link I gave you. It will open to the message centre. Type your message and press send. They will reply back to the Message tab in the Community inbox.

Re: Over paid

Meganchansen — Thu, 25 Jan 2024 04:30:00 GMT

I got the link to work this time. Message sent… how do you get to the community inbox? I click everywhere and cannot find it.🤦🏻‍♀️

Re: Over paid

Jedi1 — Thu, 25 Jan 2024 05:12:26 GMT

When you have a message in your community inbox you should see a notification on the little bell. It is located on the orange coloured bar at the top right of the page. That bar has notifications, your inbox and your profile.

Re: Over paid

Phil_Adelphus — Thu, 25 Jan 2024 10:50:20 GMT

@Meganchansen how do you get to the community inbox

If you see an envelope icon top right then clock/tap on that. If you don't see an envelope icon then click/tap on your avatar to the right of the bell icon and select Messages.

Re: Over paid

Meganchansen — Thu, 25 Jan 2024 14:20:41 GMT

Thank you so much! I got in contact with them and they fixed it for me!

Re: Over paid

computergeek541 — Thu, 25 Jan 2024 15:21:08 GMT

This thread isn't a ticket. Was the above message intended to be sent to the customer in private?

Re: Over paid

Sansan — Thu, 25 Jan 2024 14:59:58 GMT

Excellent 👋

Re: Over paid

Meganchansen — Thu, 25 Jan 2024 15:53:33 GMT

I have no idea, lol I am

new at all this so it’s kind of confusing so far. But I got the problem fixed.

Re: Over paid

computergeek541 — Thu, 25 Jan 2024 15:57:11 GMT

@Meganchansen wrote:
I have no idea, lol I am
new at all this so it’s kind of confusing so far. But I got the problem fixed.

If you're wondering what happened, my reply wasn't in repsonse to your message but rather to that of CS_Agent whose message has since been removed.