topic SIM card Issue in Get Support

SIM card Issue

TFung — Thu, 25 Jan 2024 01:58:27 GMT

I still haven’t received the SIM card which I order it on February 2, can you please contact me?

Re: SIM card Issue

softech — Thu, 25 Jan 2024 01:56:00 GMT

Feb 2 or Jan 2?

Sim card delivery from PM online could be as many as 3 weeks

If it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card Issue

Chalupa_Batman — Thu, 25 Jan 2024 01:56:23 GMT

Hello @TFung

We are all customers like you. I assume you mean January 2nd. It takes up to 3-4 weeks to get it in the mail. If you still haven't received it by the end of the week, reach out to a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437