topic Roaming not activated in Get Support

US roaming not activated I

Minerboy — Wed, 24 Jan 2024 20:01:58 GMT

I redeemed points early this morning for 15 day uUS roaming plan. It still says pending on my account. What can I do?

BKNS27 — Wed, 24 Jan 2024 20:10:28 GMT

Refresh your browser or close/open the PM app.

Minerboy — Wed, 24 Jan 2024 21:23:04 GMT

I redeemed points early this morning for 15 day US roaming. Hasn’t been activated and it just says pending on my account.

hTideGnow — Wed, 24 Jan 2024 20:16:42 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

kb_mv — Wed, 24 Jan 2024 20:23:51 GMT

@Minerboy Don't forget to turn on Roaming on your phone.

pmbc — Wed, 24 Jan 2024 21:15:04 GMT

@Minerboy addons can take 24hrs to be active on the account as well. You could contact CS Agent to check if they can activate it sooner if you're in need now. Link to send CS Agent a PM. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Minerboy — Fri, 02 Feb 2024 18:32:58 GMT

Thank you for pointing me to resolution.

Minerboy — Fri, 02 Feb 2024 18:34:07 GMT

Thanks for the advice.