topic Re: How do you talk to a human on this app? in Get Support

How do you talk to a human on this app?

Jamiebreen — Wed, 24 Jan 2024 21:16:23 GMT

Help, how can I talk to an actual live human on this app?

Re: How do you talk to a human on this app?

computergeek541 — Wed, 24 Jan 2024 20:49:47 GMT

@Jamiebreen wrote:
Help, how can I talk to an actual live human on this app?

Sorry, but there is no live chat available for existing customers. What type of quetsions did you have?

Re: How do you talk to a human on this app?

Jamiebreen — Wed, 24 Jan 2024 20:53:41 GMT

Im wondering if the 25 point add on for us talk and text, with 3g data will work to call from usa to canada ( vacation in florida)

Re: How do you talk to a human on this app?

pmbc — Wed, 24 Jan 2024 21:05:14 GMT

@Jamiebreen Yes, it should do. From my understanding you need to turn on roaming on your phone, connect AT&T or T-Mobile service in the US manually if it doesn't auto connect. There may be some fiddling with your cell settings from LTE to 3G if it doesn't connect automatically.

Re: How do you talk to a human on this app?

Phil_Adelphus — Wed, 24 Jan 2024 21:09:08 GMT

@Jamiebreen Assuming it's the same as the US talk text and data that costs $30 as an add-on, yes it should work but how well depends on what phone you have. If you don't have a VoLTE phone then for voice calls you would have to connect to T-Mobile's 2G network where available since the US carriers have shut down their 3G networks. The US roaming add-ons only last 15 days starting from the day of purchase.

Re: How do you talk to a human on this app?

Jamiebreen — Wed, 24 Jan 2024 23:05:45 GMT

Thanks, ill look into it...prob saying bye bye to public mobile...for someone whis not well educated in tech talk this is too much frigery for me lol

Re: How do you talk to a human on this app?

HALIMACS — Wed, 24 Jan 2024 23:45:03 GMT

@Jamiebreen

If you have a reliable wi-fi connection down there, you can use a calling app to call Canada - for FREE!

Here are some:

Re: How do you talk to a human on this app?

Phil_Adelphus — Thu, 25 Jan 2024 01:53:26 GMT

@Jamiebreen prob saying bye bye to public mobile.

There is the potential for you to have the same problem with US roaming with any Canadian carrier unless the phone is capable/enabled for VoLTE. That's something to check before signing up elsewhere, depending on what phone you have. A non-VoLTE phone can make calls on the 3G network in Canada but there is no 3G network in the USA any more.