topic Re: No service on my phone in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134018#M792135 <P>It is not Locked, It works on any other SIM&nbsp;</P> Wed, 24 Jan 2024 20:10:58 GMT Morale 2024-01-24T20:10:58Z No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134002#M792122 <P>I got a new public SIM card, I downloaded the app on my phone, I created an account, and still no service for than two days after I activated my SIM&nbsp;</P><P>But when I put the SIM on another phone it works but it does not work on my phone&nbsp;</P><P>Note: my phone is not locked&nbsp;</P><P>&nbsp;</P> Wed, 24 Jan 2024 21:22:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134002#M792122 Morale 2024-01-24T21:22:38Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134003#M792123 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/374942">@Morale</a>&nbsp;</P><P>Did you reboot your phone with the PM SIM in your phone?</P><P>Did you pick a new number or port your old number over to PM?</P><P>Just curious on what make and model of your phone?</P><P>Also, reset the Network Setting and see if that worked.</P> Wed, 24 Jan 2024 19:50:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134003#M792123 BKNS27 2024-01-24T19:50:34Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134006#M792125 <P>I did reset the network now still not working&nbsp;</P> Wed, 24 Jan 2024 19:55:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134006#M792125 Morale 2024-01-24T19:55:07Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134013#M792131 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/374942">@Morale</a>&nbsp;</P><P>What is the make and model of your phone?</P><P>If it is a Global phone, it might not be compatible with Canadian carriers.</P><P>Also, double check if it is locked:</P><P><A href="https://www.imei.info/" target="_self">https://www.imei.info/</A>&nbsp;</P><P>Go to about phone in your settings for the IMEI number.</P> Wed, 24 Jan 2024 20:05:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134013#M792131 BKNS27 2024-01-24T20:05:08Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134014#M792132 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/374942">@Morale</a>&nbsp; &nbsp;Is the phone new to you but not a brand new phone? &nbsp; Has it been working for you before?</P> Wed, 24 Jan 2024 20:05:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134014#M792132 Phil_Adelphus 2024-01-24T20:05:40Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134016#M792133 <P>It is not locked when I put any other SIM it works&nbsp;</P><P>&nbsp;</P> Wed, 24 Jan 2024 20:09:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134016#M792133 Morale 2024-01-24T20:09:50Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134018#M792135 <P>It is not Locked, It works on any other SIM&nbsp;</P> Wed, 24 Jan 2024 20:10:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134018#M792135 Morale 2024-01-24T20:10:58Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134019#M792136 <P>Is there any customer service for public Mobile&nbsp;</P><P>Or can we inactivate it and then try to activate it again</P><P>&nbsp;</P> Wed, 24 Jan 2024 20:12:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134019#M792136 Morale 2024-01-24T20:12:58Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134025#M792140 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/374942">@Morale</a>&nbsp;</P><P>You can DM a CS_Agent for them to investigate your issue at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Wed, 24 Jan 2024 20:18:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1134025#M792140 BKNS27 2024-01-24T20:18:45Z Re: No service on my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1136360#M793656 <P>I just sent an email and I hope it works, until now I have no service even my phone works on my mom sim which it is from Public only when I install the new sim didn't work&nbsp;&nbsp;</P> Tue, 30 Jan 2024 05:17:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service-on-my-phone/m-p/1136360#M793656 Morale 2024-01-30T05:17:50Z