topic Trouble activating in Get Support

Trouble activating

SJ7 — Wed, 24 Jan 2024 21:21:06 GMT

Hi,

I am stuck in payment section. May be prob with credit card as I just changed address this morning.. Also want to confirm:

- can get coverage in rural Manitoba close to Winnipeg

- can port from BellMTS prepaid

Also, I have a SIM and I linked it online, but in app they were asking for again. Frustrated with this whole process. In-person would work better.

Re: Trouble activating

Dunkman — Wed, 24 Jan 2024 19:25:16 GMT

@SJ7

First check your online banking to make sure that you were not charged. The postal code is important for PM billing purposes.

You do have to finish the activation process via the PM app.

I don't have personal experience with rural Manitoba. Public mobile uses Telus and Bell cell towers. Does any of your friends and family use Koodo or Telus plans? If so, the experience with Public mobile would be similar. You can check the nearest cell tower to your location via this link:

https://www.ertyu.org/steven_nikkel/cancellsites.html

You can also check if your phone number can be ported via this website link:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Trouble activating

SJ7 — Wed, 24 Jan 2024 20:58:10 GMT

Thank you so much. I have more peace of mind and I think I just need to wait a day and let my credit card company fully update my address.