https://productioncommunity.publicmobile.ca/t5/Get-Support/Deactivate-sim/m-p/1133883#M792039 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/374838">@Chris68</a>&nbsp;</P><P>to do that, log into self-serve if you have access and remove the subscription status from the subscription tab</P><P>otherwise, contact customer support as follows:</P><P class=""><SPAN class="">To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">here</SPAN></A>&nbsp; </SPAN></P><P class=""><SPAN class="">You’ll need to be logged into your Community account for the link to work.</SPAN></P><P class=""><SPAN class="">Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.</SPAN></P> Wed, 24 Jan 2024 14:07:18 GMT HALIMACS 2024-01-24T14:07:18Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Deactivate-sim/m-p/1133882#M792038 <P>Pls help me the deactivate the sim using the number because it was my used it and jow shes back to my country last sept and &nbsp;it keeps on charging my credit card.please please help me.</P> Wed, 24 Jan 2024 13:59:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Deactivate-sim/m-p/1133882#M792038 Chris68 2024-01-24T13:59:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Deactivate-sim/m-p/1133883#M792039 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/374838">@Chris68</a>&nbsp;</P><P>to do that, log into self-serve if you have access and remove the subscription status from the subscription tab</P><P>otherwise, contact customer support as follows:</P><P class=""><SPAN class="">To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">here</SPAN></A>&nbsp; </SPAN></P><P class=""><SPAN class="">You’ll need to be logged into your Community account for the link to work.</SPAN></P><P class=""><SPAN class="">Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.</SPAN></P> Wed, 24 Jan 2024 14:07:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Deactivate-sim/m-p/1133883#M792039 HALIMACS 2024-01-24T14:07:18Z