topic Re: US Data and Roaming in Get Support

US Data and Roaming

ALuis — Tue, 23 Jan 2024 19:27:08 GMT

I recently travelled to USA and purchased data and roaming coverage from Public Mobile. Neither services worked while I was away for 4 days. I have already reached out to Public and no response to date. May you please advise as I paid for services but was not able to use them whatsoever.

Regards,

A Luis

Re: US Data and Roaming

computergeek541 — Tue, 23 Jan 2024 19:33:44 GMT

@ALuis wrote:
I recently travelled to USA and purchased data and roaming coverage from Public Mobile. Neither services worked while I was away for 4 days. I have already reached out to Public and no response to date. May you please advise as I paid for services but was not able to use them whatsoever.

Sorry, but posting a message here is mostly the same as talking only to other customers. You'll need to wait for the response from a customer support agent. I'm assuming that when you said that you have reached out, that you've already opened a ticket or sent a private message to CS_Agent?

Re: US Data and Roaming

hTideGnow — Tue, 23 Jan 2024 19:43:49 GMT

HI @ALuis

you tried to connect manually for both T-Mobile and AT&T? one of them should work

make sure you are not using 5G, set to 4G or LTE, and of course, data roaming need to be enabled on the phone