topic Re: No service in Get Support

No service

Guka — Tue, 23 Jan 2024 17:11:24 GMT

I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? Thanks

Re: No service

computergeek541 — Tue, 23 Jan 2024 17:22:34 GMT

@Guka wrote:
I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? Thanks

If the Public Mobile SIM card was inserted into the phone before porting had completed, a device restart is sometimes needed before the service will start working properly. Has that been done?

Re: No service

BKNS27 — Tue, 23 Jan 2024 18:14:22 GMT

@Guka

Please note that your old SIM will continue to work up to 2 hours. Once it stops working then power off the phone and swap the SIM and power back on.

Re: No service

Guka — Tue, 23 Jan 2024 19:56:08 GMT

Yes