topic Re: Rewards points were not applied to payment in Get Support

Rewards points were not applied to payment

Gary_J88 — Tue, 23 Jan 2024 10:26:42 GMT

My rewards points were not applied to my subscription for January to February 2024. But it shows up for my February 20 renewal date. Why weren't they applied on my last statement?

Re: Rewards points were not applied to payment

HALIMACS — Tue, 23 Jan 2024 11:01:59 GMT

@Gary_J88

We're just other customers here, like you. Please reach out to the customer support staff to have them investigate that for you.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Rewards points were not applied to payment

Yummy — Tue, 23 Jan 2024 15:57:34 GMT

Don't you have to convert points to money in order to be applied to your renewal charge?

Re: Rewards points were not applied to payment

DennyCrane — Tue, 23 Jan 2024 16:12:02 GMT

If you're on the new Public Points system, you have the initiate a point redemption once you've accumulated at least 15 points. It's not automatic.

If you're in the legacy rewards system, you get automatic credits to your account. This may fail if you did an early renewal.