topic Re: Access to my account in Get Support

Access to my account

heidivonmac — Tue, 23 Jan 2024 14:46:23 GMT

Hi, I do not have access to my account. When I log in, it asks me for the code and when I put it in, the page I see is just the main page of Public Mobile. If I click on my account, it will just refresh the page.

Could some one help?

Thanks

Re: Access to my account

Sansan — Tue, 23 Jan 2024 14:52:05 GMT

@heidivonmac did you create an Eversafe ID? If not that's probably why. Message a cs agent atcthe link below to have them link it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Access to my account

HALIMACS — Tue, 23 Jan 2024 14:57:54 GMT

@heidivonmac

Try the PM app if you’re using the website.

Or vice versa if you’re using the PM app…

Re: Access to my account

Dunkman — Tue, 23 Jan 2024 14:58:14 GMT

@heidivonmac

Website is finicky and has caching issues.

You can try to login with a different web browser, clear cache or incognito mode. Or you would try a different device or even the PM app.

Re: Access to my account

Phil_Adelphus — Tue, 23 Jan 2024 14:59:00 GMT

@heidivonmac I'm guessing here but is the page you see the one that says sharing is caring? If so you need to click on the > in a circle bottom left of the page in a browser, or a + in a circle bottom left if using the app, then you will get a menu with access to your profile, subscriptions etc.

Re: Access to my account

heidivonmac — Tue, 23 Jan 2024 15:16:27 GMT

Hi @Sansan, I do have an Eversafe ID. Thanks though.