topic Re: sms service not orking in Get Support

sms service not orking

Gregor12 — Tue, 23 Jan 2024 14:22:11 GMT

I am not getting any text messages. how to talk to an agent?

Re: sms service not orking

softech — Tue, 23 Jan 2024 14:27:47 GMT

@Gregor12

did you just join PM and requested porting in phone number from another provider? do you get incoming calls?

if you are getting incoming calls and just not text, are you using Android or iPhone?

if you are using Android, clear Message app cache , or download Google Message and set it as the default message app

Also, try reboot your phone and test again

Re: sms service not orking

fixin — Tue, 23 Jan 2024 14:28:21 GMT

@Gregor12 - You can talk to an agent by this link:

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: sms service not orking

Gregor12 — Tue, 23 Jan 2024 14:37:11 GMT

old number for 3 years.

android

using google message

rebooted the phone and toggled airplane mode. still nothing

i have message the agent. Thank you

Re: sms service not orking

Dunkman — Tue, 23 Jan 2024 14:59:52 GMT

@Gregor12 wrote:
old number for 3 years.
android
using google message
rebooted the phone and toggled airplane mode. still nothing
i have message the agent. Thank you

@Gregor12

As you wait for CSA help, you could also try a network reset of phone. Note: this will erase any saved Wifi passwords.

Re: sms service not orking

Gregor12 — Tue, 23 Jan 2024 17:46:43 GMT

Thank you. Got in touch with CS, awaiting reply

Re: sms service not orking

Gregor12 — Wed, 24 Jan 2024 05:17:26 GMT

So what finally worked?

Taking the sim card out and putting in to anther phone. Without even restarting the messages starter coming. Then i have put it back, and messages started coming almost right away, without restart, changing any settings or anything.

Before though i did all the suggestions recommended by CS in this, reversed order:

Resetting network settings, that wiped out wifi and Bluetooth settings, but not actually mobile networks and APNs

Setting up new APN and removing old, that actually were grayed out and couldn't be removed

Correcting, changing, adding new APNs and switching between them

Turning off the phone, removing SIM, waiting 2 min, putting back and restarting, after CS have reseted some settings on their end x2

Turning off wifi and putting into airplane mode

So all those steps seemed like a wild goose chase. And putting sim card to different phone and back did the trick. Maybe the old phone got scared that it will be replaced lol