topic Re: Disabling Voicemail Notifications? in Get Support

Disabling Voicemail Notifications?

Jordan- — Tue, 23 Jan 2024 02:40:16 GMT

I've been with PM for about a month now. One issue I can't solve is the never ending voicemail notifications.

I haven't received a voicemail yet but there is a notification within the voicemail service that I can't delete (not a voicemail, but a 'notification' as mentioned by the automated voice).

I have tried the extended greeting solution and hit '5' to ensure no one can leave me a message. But I can't get rid of the notification on my phone. Clearing the phone cache and stopping the service only removes until my phone goes in or out of airplane mode, restarts etc.

I use WhatsApp, text etc. I have zero interest in getting voicemails these days. What can I do? And why is a complete disabling not possible?

Re: Disabling Voicemail Notifications?

HALIMACS — Tue, 23 Jan 2024 02:42:18 GMT

@Jordan-

Voicemail cannot be turned off or removed, however there is the following workaround to prevent callers from leaving messages:

Call voicemail and log in with your PIN,
press 3 (manage greetings),
then 4 (manage extended absence greeting),
then 2 (record a new extended absence greeting) and record a message that indicates to your caller you are not accepting messages,
then press 4 to enable extended absence,
lastly, press 5 to disallow anyone from leaving you a message.

Re: Disabling Voicemail Notifications?

Jordan- — Tue, 23 Jan 2024 02:42:58 GMT

Thanks. But as I mentioned, that doesn't remove the notification. Any other ideas? I have a Samsung A34, if that helps.

Re: Disabling Voicemail Notifications?

NDesai — Tue, 23 Jan 2024 02:45:22 GMT

The only way to clear the voicemail notification is by getting rid of all unread messages. If you don't care about them, simply press 1 to listen and press 7 to delete. That should get rid of the notification.

Re: Disabling Voicemail Notifications?

HALIMACS — Tue, 23 Jan 2024 02:44:14 GMT

Have you tried clearing the app cache and data @Jordan- ?

You can also remove the notification badges from displaying on the app through your app's notification settings.

Re: Disabling Voicemail Notifications?

Jordan- — Tue, 23 Jan 2024 02:48:51 GMT

Thanks. I have cleared the cache and force stopped it. The 'app icon badges' under Phone Services are turned off. The notifications under the sub-category of Phone Services is on but greyed out.

Re: Disabling Voicemail Notifications?

Jordan- — Tue, 23 Jan 2024 02:49:31 GMT

Thanks. But when I call the voicemail, the first thing it says is 'you have no messages'.

Re: Disabling Voicemail Notifications?

NDesai — Tue, 23 Jan 2024 02:51:11 GMT

@Jordan- Interesting! Try leaving a new voicemail by calling from another phone and see if you get that in order to delete.

Re: Disabling Voicemail Notifications?

RavingRaven — Tue, 23 Jan 2024 04:12:30 GMT

@Jordan-

Do you have an iPhone?

Re: Disabling Voicemail Notifications?

Sansan — Tue, 23 Jan 2024 05:07:26 GMT

@Jordan- I had that issue once. It went away on its own after about 2 days. But it drove me crazy during that time as to why it was there.

But if you did everything and it's not going away, send a message to a cs agent at the link below so that they can reset your voicemail options from their end.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437