topic Re: Transferring eSIM in Get Support

Transferring eSIM

Mohman — Tue, 23 Jan 2024 18:24:13 GMT

Hi! I’m at the apple store now setting up my new phone and I’m trying to transfer my eSIM to my new phone but it tells me that I am Unable to transfer the phone number and to contact public mobile. Trying to sort this ASAP since I’m at the store now

thank you

Re: Transferring eSIM

HALIMACS — Tue, 23 Jan 2024 01:43:05 GMT

You can't transfer an e-SIM @Mohman

You have to repurchase one through public mobile to install on a new device.

Re: Transferring eSIM

Mohman — Tue, 23 Jan 2024 01:43:38 GMT

How do I do that?

Re: Transferring eSIM

HALIMACS — Tue, 23 Jan 2024 01:45:51 GMT

Through the Public Mobile app.

PM App

Re: Transferring eSIM

Mohman — Tue, 23 Jan 2024 01:46:45 GMT

Yes I know that but are you able to direct me where to repurchase it?

Re: Transferring eSIM

HALIMACS — Tue, 23 Jan 2024 01:49:55 GMT

So, as I use a physical SIM card (as they are WAY better than e-SIM), I suspect that you can repurchase an e-SIM through your self-serve account under your profile.

I can't be certain, but perhaps try there.

Also while on self-serve, check the add-ons or other items you might purchase for an e-SIM option.

Re: Transferring eSIM

Sansan — Tue, 23 Jan 2024 02:28:42 GMT

@Mohman Maybe too late now but... in case you didn't yet

Re: Transferring eSIM

SliJi1 — Tue, 23 Jan 2024 02:47:35 GMT

On your new phone, install the Public Mobile App and log in with your details. Once you're in click the plus button on the bottom left of your screen and tap on "Subscription and add-ons". Then scroll down and tap the button "Shop SIM card now" and tap on eSIM. (You will have to re-purchase an eSIM for $5), then just tap on Pay now and follow the instructions on your screen. Hope that helps