topic Re: Problems switching from Telus to Public Mobile in Get Support

Problems switching from Telus to Public Mobile

Truchement — Mon, 22 Jan 2024 22:59:42 GMT

My friend, currently with Telus, wants to use my referral code to switch to Public Mobile. When he enters his email or phone number, it says "You already have an account with us." How can he get around this?

Re: Problems switching from Telus to Public Mobile

computergeek541 — Mon, 22 Jan 2024 23:01:28 GMT

@Truchement wrote:
My friend, currently with Telus, wants to use my referral code to switch to Public Mobile. When he enters his email or phone number, it says "You already have an account with us." How can he get around this?

If this is the code that I am thinking of, that code is unrelated to number porting but is a 2FA code for Self Serve. As for the error message, please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems switching from Telus to Public Mobile

Truchement — Mon, 22 Jan 2024 23:05:29 GMT

Thanks, Computer Geek. I used your link and sent them an inquiry. The code is just a referral code so I get the credit when he joins.