topic Re: Cancel 3 months subscription in Get Support

Cancel 3 months subscription

Cynthia18 — Mon, 22 Jan 2024 20:41:19 GMT

Hello,

I recently subscribed to a 3 months plan and I have not received my SIM card yet. My plan has not been activated yet. I have to cancel this subscription as I had the bad surprise to be informed that I have to keep my current plan with Telus until February 2025...

I cannot pay both plans. How can I be reimbursed for the 3 months subscription and have the shipment of my Public mobile SIM card canceled?

Thanks,

Cynthia

Re: Cancel 3 months subscription

softech — Mon, 22 Jan 2024 20:49:05 GMT

@Cynthia18 PM usually do not provide refund, but since your plan. was not fully activated yet, support can help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancel 3 months subscription

Cynthia18 — Mon, 22 Jan 2024 20:57:22 GMT

Thanks Softech!