topic Re: Not getting 5G after the upgrade in Get Support

Not getting 5G after the upgrade

cudieau — Mon, 22 Jan 2024 18:43:23 GMT

Hi there,

I upgraded my plan to 5G on Jan 18 but I am not getting 5G since then. I thought it is all automatic.

Do I need to do anything to get 5G?

Thanks!

Re: Not getting 5G after the upgrade

HALIMACS — Mon, 22 Jan 2024 18:45:54 GMT

@cudieau

You just need a device capable of connecting to the 5G Network

Other than that, try going into your network connections and select 5G or 5G Auto if it is listed.

Sometimes resetting network connections also gets things going.

Re: Not getting 5G after the upgrade

will13am — Mon, 22 Jan 2024 19:10:28 GMT

@cudieau , 5G speed plan is a marketing term that defines the speed cap of the plan. Otherwise all customers have access to the 5G/4G/3G networks regardless of which plan they are on. In order to connect to the 5G network, there needs to be 5G network availability in your area and your hardware must be compatible.

Re: Not getting 5G after the upgrade

BKNS27 — Mon, 22 Jan 2024 19:41:00 GMT

@cudieau

What is the make and model of your phone?

Re: Not getting 5G after the upgrade

cudieau — Mon, 22 Jan 2024 20:14:06 GMT

It's a Samsung, Galaxy S21 +5G.

Re: Not getting 5G after the upgrade

cudieau — Mon, 22 Jan 2024 20:15:40 GMT

How do I find out if my area has 5G network availability?

Re: Not getting 5G after the upgrade

cudieau — Mon, 22 Jan 2024 20:16:06 GMT

How do I reset network connections?

Re: Not getting 5G after the upgrade

TheSterlinger — Mon, 22 Jan 2024 20:32:54 GMT

Use the public mobile coverage map.

https://www.publicmobile.ca/en/on/coverage

Re: Not getting 5G after the upgrade

Sansan — Mon, 22 Jan 2024 21:07:26 GMT

It is a known issue that the Samsung S series phone do not connect to 5G.

You can type your question in the search bar beside the 🔍 to get more info.

Re: Not getting 5G after the upgrade

BKNS27 — Mon, 22 Jan 2024 21:27:47 GMT

@cudieau

I would suggest you conduct a speed test on 4G. For some reason, Samsung phones are connected to 5G but is not showing on the phone.

Only way to check is to do a speed test.

https://www.google.com/search?q=speed+test&rlz=1CDGOYI_enCA988CA988&oq=speed+&gs_lcrp=EgZjaHJvbWUqDQgBEAAYgwEYsQMYgAQyBggAEEUYOTINCAEQABiDARixAxiABDIGCAIQBRhAMgYIAxBFGDwyDQgEEAAYgwEYsQMYgAQyCggFEAAYsQMYgAQyCggGEAAYsQMYgAQyEAgHEC4YgwEYsQMYgAQYigUyCggIEAAYsQMYgAQyDQgJEC4Y1AIYsQMYgATSAQgyNzA1ajBqN6gCALACAA&hl=en-US&sourceid=chrome-mobile&ie=UTF-8

Same reason why when I connect to public wifi, the S22 will show wifi6 but not on my S9… it only show wifi(5).