topic Re: OnePlus 7 Pro MMS help in Get Support

OnePlus 7 Pro MMS help

MrFourfingers — Mon, 22 Jan 2024 18:29:02 GMT

My OnePlus 7 Pro is my favourite phone ever and still works great. I know they stopped providing updates for the operating system last year, and recently I stopped being able to send or receive MMS messages. I checked the access point info and just incase created a custom access point with the info I could find for Public mobile, is this correct? I also have set to update my plan as my current plan is old and perhaps that is the issue?

APN : sp.mb.com

Proxy : not set

Port : not set

Username : not set

Password : not set

Server : not set

MMSC : http://aliasredirect.net/proxy/mb/mmsc

MMS proxy : mmscproxy.mobility.ca

MMS port : 8799

MCC : 302

MNC : 220

Authentication type : not set

APN type : default,mms,supl,fota,hipri

APN protocol : IPv4

APN roaming protocol : IPv4

Bearer : not specified

MVNO type : GID

MVNO value : 4D4F

Re: OnePlus 7 Pro MMS help

softech — Mon, 22 Jan 2024 18:31:28 GMT

@MrFourfingers

first, maybe the browser. Please try delete app cache for your messaging app.

If still fails, and If you are not using Google Message yet, please download Google Message , set it as default and try

Last, update the APN as follow, yours are pretty much same, but try mine, mine works

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: OnePlus 7 Pro MMS help

MrFourfingers — Mon, 22 Jan 2024 18:48:57 GMT

Tried both, I set google messages as my default and updated the APN to match yours, still not able to receive or send a picture

Re: OnePlus 7 Pro MMS help

softech — Mon, 22 Jan 2024 18:51:45 GMT

@MrFourfingers

and you ahve Mobile data turned on? for MMS, it does not really use your mobile data but you still need to turn on data

Re: OnePlus 7 Pro MMS help

MrFourfingers — Mon, 22 Jan 2024 18:53:17 GMT

Yep, it is easy to see as it is in my dropdown menu as well as in the settings

Re: OnePlus 7 Pro MMS help

softech — Mon, 22 Jan 2024 18:56:21 GMT

@MrFourfingers

I still think it is a device issue and not the service

try your sim card in another device and see if MMS works

if fails on another device, too, please open ticket with PM support and have them to check on the system

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: OnePlus 7 Pro MMS help

will13am — Mon, 22 Jan 2024 19:22:42 GMT

@softech wrote:
@MrFourfingers
and you ahve Mobile data turned on? for MMS, it does not really use your mobile data but you still need to turn on data

MMS absolutely does consume mobile data. However, it is routed through a special proxy where the usage is not metered against the plan data allotment. That is why mobile data needs to be turned on for MMS to work.

Re: OnePlus 7 Pro MMS help

will13am — Mon, 22 Jan 2024 19:27:58 GMT

@MrFourfingers wrote:
Tried both, I set google messages as my default and updated the APN to match yours, still not able to receive or send a picture

@MrFourfingers , make sure the new APN is selected as the active APN. I just did a google search and it seems like Oneplus phones don't play nice on Telus service and it appears to be an APN conflict issue.

https://community.oneplus.com/thread/1541949

Re: OnePlus 7 Pro MMS help

MrFourfingers — Mon, 22 Jan 2024 20:48:36 GMT

OK this was the key. I deleted all the APN settings, the default and custom. Created a new one, with the suggested changes, including the one from that OnePlus community post. Rebooted and....no change. So I deleted the new custom access point and then, hit the thee dot drop down menu, and it gave me the option "delete all custom access points" so I hit it. It then spit out a new set of default Public mobile APNs and I immediately received all the test texts I had been sending myself from my daughter's phone. Here are the updated settings in case anyone ever needs the info in the future:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type:   default,mms,agps,supl,fota,hipri

APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D4F

Re: OnePlus 7 Pro MMS help

sheytoon — Mon, 22 Jan 2024 21:16:13 GMT

Looks like a different proxy and port from what you had before.

Re: OnePlus 7 Pro MMS help

huahaha — Thu, 28 Mar 2024 17:56:22 GMT

One thing CS told me to try was to use all CAPs for the APN.

SP.MB.COM

It worked for me after porting over from Koodo. I also have the OnePlus 7 PRO

Re: OnePlus 7 Pro MMS help

IronmonkeyD — Sat, 06 Apr 2024 03:01:43 GMT

Holy Crap! this actually worked on my Oneplus 7T...I've been scouring the internet for answers and I can't believe the fix was some so simple...I'm so relieved and annoyed at the same time. THANKS!