topic Re: New activaion in Get Support

New activaion

Nikeno — Mon, 22 Jan 2024 18:03:00 GMT

Tried to set up new activation the money was taken fr my visa card but it did not allow me to go ahead with a new activation for my 39.00 plan and 5.00 esim but my money is gone fr my visa card total 50.60

Re: New activaion

Dunkman — Mon, 22 Jan 2024 18:23:47 GMT

@Nikeno

Sorry to hear about your troubles.

Did you download the Public mobile app to finish off the activation of eSIM and new plan?

Did you receive an email from Public mobile with a QR code for eSIM?

Re: New activaion

Nikeno — Mon, 22 Jan 2024 18:25:16 GMT

No i got nothing but it took my money

Re: New activaion

softech — Mon, 22 Jan 2024 18:26:05 GMT

@Nikeno

did you use the Public Mobile app to activate or just used the browser?

using Public Mobile app is importing for activation

Re: New activaion

Nikeno — Mon, 22 Jan 2024 18:28:03 GMT

Yes and it took the payment and i got an error message try again and i am not payin again it took my money already

Re: New activaion

softech — Mon, 22 Jan 2024 18:29:27 GMT

@Nikeno

did you use the PM app? you don't need to pay again. The part with Public Mobile app will allow you to pick the phone number and then complete the activation

if you were using the browser , you need to use PM app for part 2 of the activation process

Re: New activaion

Nikeno — Mon, 22 Jan 2024 18:32:05 GMT

It did not allow me to do anyof that i dont even go a number just took my money