topic Re: Activate sim and except a voucher in Get Support

Activate sim and except a voucher

Hounddog — Mon, 22 Jan 2024 15:35:08 GMT

I just need help activating a new valid sim

Re: Activate sim and except a voucher

TheSterlinger — Mon, 22 Jan 2024 15:39:41 GMT

To change your SIM card number go to sign onto My Account. Click the drop down arrow click profile and scroll down. Find SIM card number and press the pencil icon. You can input your new SIM card number there.

Re: Activate sim and except a voucher

computergeek541 — Mon, 22 Jan 2024 16:18:07 GMT

@Hounddog wrote:
I just need help activating a new valid sim

Are you a new customer? Newly activating customers cannot pay with a voucher. Please send a private messgae to CS_Agent using the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A customer support agent can open the new account for you in suspended status and then have the voucher applied to pay for your plan.

Re: Activate sim and except a voucher

BKNS27 — Mon, 22 Jan 2024 17:38:21 GMT

@Hounddog

Sorry you can’t activate a new SIM with vouchers. You need to use a CC or debit card on the PM app to activate but you can use a reloadable CC from any gas station or grocery store.