topic Re: Transfer my number over from other service provider in Get Support

Transfer my number over from other service provider

Uttyper — Mon, 22 Jan 2024 16:51:04 GMT

Failed to transfer my number over from rogers. What to do now?

Re: Transfer my number over from other service provider

abtest — Mon, 22 Jan 2024 16:41:40 GMT

@Uttyper- Did you leave your Rogers SIM in your phone? Did you get the confirmation text from Rogers? If so, did you reply YES?

Re: Transfer my number over from other service provider

Uttyper — Mon, 22 Jan 2024 16:42:07 GMT

Missed the first message 90 minutes reply period. Now public mobile assigned me a new number where as i still need my old nimber .

Re: Transfer my number over from other service provider

Phil_Adelphus — Mon, 22 Jan 2024 16:43:36 GMT

@Uttyper I'll private message you a number to call, it's for porting issues only. Check your community inbox in a few minutes, envelope icon top right of the page or tap your avatar for Messages.

Re: Transfer my number over from other service provider

Uttyper — Mon, 22 Jan 2024 16:43:50 GMT

Did not reply within that 90 minutes period

Re: Transfer my number over from other service provider

Uttyper — Mon, 22 Jan 2024 16:57:20 GMT

Thanks!

Re: Transfer my number over from other service provider

Uttyper — Mon, 22 Jan 2024 19:38:12 GMT

By mistake they cancelled my service with public mobile as well and i got no phone now. That person also hang ip on me. When i call back again, another person took the call and said nothing they can do.

Re: Transfer my number over from other service provider

Uttyper — Mon, 22 Jan 2024 19:44:42 GMT

They cancelled my service by mistake and now i got no phone. Public mobile kept transferring me back to customer service which they said they couldn’t do anything

Re: Transfer my number over from other service provider

softech — Mon, 22 Jan 2024 19:49:11 GMT

@Uttyper wrote:
By mistake they cancelled my service with public mobile as well and i got no phone now. That person also hang ip on me. When i call back again, another person took the call and said nothing they can do.

@Uttyper

sound like it is more complicated than just porting. Please open ticket with PM support agent instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there