topic Subscription Plan change in Get Support

Subscription Plan change

AlanHQ — Mon, 22 Jan 2024 16:14:13 GMT

Hi,

I subscribe to public mobile couple month ago for the plan 34$ for 30G data of 5G network. Now I saw the plan has become 34$ for 50G data of 5G network, which is still available now. My question is if I still have the chance to match to the data limit? if yes, how. Thanks.

Re: Subscription Plan change

computergeek541 — Mon, 22 Jan 2024 16:14:01 GMT

@AlanHQ wrote:
I subscribe to public mobile couple month ago for the plan 34$ for 30G data of 5G network. Now I saw the plan has become 34$ for 50G data of 5G network, which is still available now. My question is if I still have the chance to match to the data limit? if yes, how. Thanks.

Sorry,but the $34/50GB plan is a regional offer only available to customers in Quebec, and also is only avaialble to customers who perform a new actvation.

Re: Subscription Plan change

AlanHQ — Mon, 22 Jan 2024 16:20:14 GMT

Yes, I am from Quebec and new to Public Mobile around the black Friday. I noticed that the data limit for the same plan changed after the black Friday. Thanks.

Re: Subscription Plan change

DennyCrane — Mon, 22 Jan 2024 16:23:18 GMT

@AlanHQ Unfortunately you cannot change to a plan that is only available to new activations. You'd have to port out temporarily, and then come back as a new customer again.

Re: Subscription Plan change

AlanHQ — Mon, 22 Jan 2024 16:27:20 GMT

Sad. My friend was able to match from 20G to 50G for 34$, and he subscribed the plan earlier than me. That's why I asked the question earlier. Is there 2 different standard performed?

Re: Subscription Plan change

DennyCrane — Mon, 22 Jan 2024 16:36:10 GMT

@AlanHQ we are customers, just like you. You can ask @CS_Agent via direct message. I wouldn't get your hopes up, but there's no harm in asking.