topic Re: Credit card expired. Somehow can't renew it, nor submit a ticket. in Get Support

Credit card expired. Somehow can't renew it, nor submit a ticket.

AMilton — Mon, 22 Jan 2024 14:53:39 GMT

When I try and renew the card (which is perfectly functional IRL) it says "We cannot process your payment at this time." When I try and submit a ticket about that, it can't do that either for some reason.

And as a result I'm without calling and texting, both of which I need for my work. Please fix ASAP.

Re: Credit card expired. Somehow can't renew it, nor submit a ticket.

hairbag1 — Mon, 22 Jan 2024 14:56:51 GMT

@AMilton

get payment vouchers at Shell Gas or London Drug and dial 611 to enter them to your account and reactivate. Dal with cc issue later.

Re: Credit card expired. Somehow can't renew it, nor submit a ticket.

Handy1 — Mon, 22 Jan 2024 14:57:25 GMT

@AMilton Lots of issues around updating credit card info . If you can wait a full 24 hours and try again incognito private mode or from the app instead . But if in hurry you can buy payment vouchers from shoppers shell gas 7-11 or muskbird.com and load them *611 to resume services right away . If you still having issues please submit ticket with support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit card expired. Somehow can't renew it, nor submit a ticket.

Dunkman — Mon, 22 Jan 2024 15:31:51 GMT

@AMilton

There have been issues with updating credit cards.

Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

As mentioned, the quickest way to activate account would be to purchase payment voucher and then deal with the updating credit card information later.

Re: Credit card expired. Somehow can't renew it, nor submit a ticket.

99guy — Mon, 22 Jan 2024 17:42:13 GMT

I had the same problem on my desk top. However it worked in my app. Try it.