topic long distance calls in Get Support

long distance calls

dew — Mon, 22 Jan 2024 16:37:00 GMT

i thought i had unlimited talk and text in canada but i cant call british columbia. am i wrong about my contract?

Re: long distance calls

kb_mv — Mon, 22 Jan 2024 13:34:00 GMT

@dew Are you dialling with a 1 in front of the area code? What error message are you getting?

Re: long distance calls

softech — Mon, 22 Jan 2024 13:41:08 GMT

@dew it is a common system glitch.

First try reboot your phone

then make the call with the 1 in front of the 10 digits (or if you have already done that, try without the 1 instead). Usually that would fix the issue

Re: long distance calls

HALIMACS — Mon, 22 Jan 2024 13:41:47 GMT

@dew

this could be due to a couple of things, some more likely than others:

First of all, try the routine fixes such as rebooting your device and resetting network connections. Those simple actions can sometimes solve a lot of network issues.

Awhile back, Public Mobile advertised provincial-only plans; they have since abandoned them, however some people are still on that plan and have not changed back.. By any chance, did you subscribe to that option?

It’s possible you may have also run out of outgoing calling minutes if you are on the $15 plan. If that’s the case, you wouldn’t be able to call out anywhere, not just British Columbia.

And finally, I presume you are calling from within Canada to British Columbia, and not from the US or any other country. Correct?

Re: long distance calls

dew — Mon, 22 Jan 2024 13:43:04 GMT

yes i tried with 1 and also with 0 but goes to voicemail stating "your call can not be completed as dialed"

Re: long distance calls

Dunkman — Mon, 22 Jan 2024 13:57:37 GMT

@dew

Is it all BC phone numbers? Or just one particular number?

Which plan do you have?

Re: long distance calls

dew — Mon, 22 Jan 2024 13:58:42 GMT

thanks for the advice but the reboot didnt work. yes i am in New Brunswick and have been with public mobile for years. my $25 plan now costs $18 which is great( but not so much without longdistance) i am not a tech guy so ill have to find one.

Re: long distance calls

hairbag1 — Mon, 22 Jan 2024 14:09:10 GMT

@dew

can you call LD to other numbers ? Can you try dialing someone else LD to see if it's going to connect ?

Re: long distance calls

Handy1 — Mon, 22 Jan 2024 14:14:28 GMT

@dew If you have been with PM for years it possible you signed up on province wide calling plan that used to be offered .if that the case I would schedule a plan change to to the new Canada wide $25 plan . But first are you able to call any other provinces ?