topic Re: Payment made through payment voucher but still cannot access my account in Get Support

Payment made through payment voucher but still cannot access my account

NMH — Sun, 21 Jan 2024 21:52:56 GMT

The system asks this: Let's Complete Your Activation.

I am not asking to change the existing subscription.

All I need is to be able to access the account to update my account information.

Kindly help me navigate around that so i can access my account please.

Re: Payment made through payment voucher but still cannot access my account

Dunkman — Sun, 21 Jan 2024 22:30:56 GMT

@NMH

More details would be helpful. Were you able to access your account before? Are you a new customer? old customer?

If older customer, did you sign up for the everSafe login before?

Re: Payment made through payment voucher but still cannot access my account

BKNS27 — Mon, 22 Jan 2024 02:01:48 GMT

@NMH

Dial 1-855-4PUBLIC to see if your account is active. Some vouchers will take a day for it to un-suspended your account but you should be able to access your account if it is suspended or not.

Did you create a Eversafe ID if you are and longtime member? If you haven’t, click on Sign Up and use your registered account information.

If all fails, contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437