topic Possible overbilling in Get Support

Possible overbilling

navman911 — Mon, 22 Jan 2024 00:07:03 GMT

My wife and I currently each have a Public Mobile account. We added an additional text only phone and because we delayed the activation, it seems like we were billed more then we should have. The billing is very confusing on the portal.

How can we confirm we were not overcharged? Can a super user reach out and I can provide the phone numbers we have? Is there another way?

Re: Possible overbilling

Handy1 — Mon, 22 Jan 2024 00:10:27 GMT

@navman911 Check you credit card you should only have the two charges for the two plans you have . Also ensure one charge is just pending if more then the two charges you should have been posted please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Possible overbilling

BKNS27 — Mon, 22 Jan 2024 02:10:03 GMT

@navman911

What part of the Payment section is confusing?

Remember that there are applicable taxes are added to your monthly plan.