topic Re: Public Mobile Activation Issue in Get Support

Public Mobile Activation Issue

ashokumar272 — Tue, 04 Jan 2022 20:40:44 GMT

Hi,

I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo number.

Re: Public Mobile Activation Issue

stonechucker — Mon, 17 Oct 2016 23:06:56 GMT

@ashokumar272 Knowing you want to port, can you pick a temporary number elsewhere in your province, and continue like that to activate, then port afterwards?

only need to pick inside province to make sure right taxes are applied for plan at this point.

Re: Public Mobile Activation Issue

stonechucker — Mon, 17 Oct 2016 23:08:45 GMT

Sorry, I reread your post, I don't think my suggestion is going to help you 😞

Re: Public Mobile Activation Issue

ashokumar272 — Mon, 17 Oct 2016 23:09:07 GMT

@stonechucker i am seeing city/region drop down is showing empty, i am not able to proceed after selecting "Select a new number option"

Re: Public Mobile Activation Issue

stonechucker — Mon, 17 Oct 2016 23:12:54 GMT

Yeah, well, let's tag the moderators, see if they, or anyone else might have an idea.

@Shazia_K @Mary_M @Saray_O

Someone will know what to do.

Re: Public Mobile Activation Issue

Saray_O — Mon, 17 Oct 2016 23:20:18 GMT

Hi @ashokumar272,

I'm sorry to hear you're having issues with your activation.

Could you try clearing your cache history and /or using a different Internet browser?

Let me know how that goes!

Re: Public Mobile Activation Issue

ashokumar272 — Mon, 17 Oct 2016 23:22:23 GMT

Hi @Saray_O,

I tried on different browser also still same issue.

Re: Public Mobile Activation Issue

Saray_O — Mon, 17 Oct 2016 23:30:56 GMT

@ashokumar272 Oh, I see.

I will create the account for you 🙂

Could you send me the answers to this form https://activate.publicmobile.ca/ in a private message? Instead of filling out the form, just answer it on the message itself. You don't need to answer questions 1 and 2 under "Set-up Your Self Serve Account" as you'll be able to do that yourself later 🙂

Thank you!

Re: Public Mobile Activation Issue

ashokumar272 — Mon, 17 Oct 2016 23:44:07 GMT

@Saray_O i sent you details on private message let me know if you need any other details.

Re: Public Mobile Activation Issue

Saray_O — Mon, 17 Oct 2016 23:48:22 GMT

Thank you @ashokumar272,

I will get back to you in a bit!

Re: Public Mobile Activation Issue

ehsan — Fri, 11 Nov 2016 16:37:40 GMT

I am new to public mobile and I have the same issue as below:

http://productioncommunity.publicmobile.ca/t5/Discussions/Public-Mobile-Activation-Issue/td-p/76246

I read that the solution for this was to tag moderators e.g. @Shazia_K @ashokumar272 @stonechucker

Is there any other solution?

Thanks

Re: Public Mobile Activation Issue

Ionut — Thu, 17 Nov 2016 00:35:03 GMT

@Saray_O did the problem of activation was solved?