topic Call from US to Canada failing in Get Support

Call from US to Canada failing

DKemp — Sun, 21 Jan 2024 23:45:02 GMT

Re: Call from US to Canada failing

Handy1 — Sun, 21 Jan 2024 23:46:53 GMT

@DKemp Do you have CAN/US plan or US roaming add on ? If yes to either make sure the phone is set to 4G/LTE and connect to T mobile or AT&T . If you still have issues with voice try phone on 2G and connect to T mobile

Re: Call from US to Canada failing

hairbag1 — Sun, 21 Jan 2024 23:47:23 GMT

@DKemp

have you purchased one of the 15 Day US Roaming add-ons with talk or do you have a current US & Canada plan ? Without either, you won't be able to call Canada from US.

Re: Call from US to Canada failing

Dunkman — Mon, 22 Jan 2024 00:02:25 GMT

@DKemp

What model phone do you have? Is it VoLTE compatible with Public mobile? What about text and data?

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Re: Call from US to Canada failing

Korth_ — Mon, 22 Jan 2024 16:17:31 GMT

If you're in Canada, you can receive calls from anywhere (including USA) with any Public Mobile plan. If somebody else in USA is unable to call you then it's a limitation or problem with their plan, not yours. If you have a Canada+US Talk plan then you can dial to USA, if you have a Canada-wide Talk plan then you need a US Long-Distance Minutes add-on to dial to USA.

If you're in USA, you will not get any phone service unless you have a Canada+US Talk plan or a US Roaming add-on.

If you have service, you can access your account by dialing 611 or *611. If you do not have service, you can login to Self-Serve from any device connected to the internet, even a free WiFi hotspot at a fast food place.