topic Re: Data doesn’t work in Get Support

Data doesn’t work

Caylee — Sun, 26 Nov 2023 04:45:37 GMT

I recently changed my phone plan with Public Mobile and since then My data does not work and my phone number comes up as unknown. Everything worked fine before the plan change. I have done every recommendation on chatbot but it still doesn’t work. I tried sending help tickets but it gives me an error and won’t accept my help ticket request. I am basically giving you my money right now for a service I am not receiving

Re: Data doesn’t work

Handy1 — Sun, 26 Nov 2023 04:48:10 GMT

@Caylee Might be a APN issue , but to contact support the chat bot is broken . You can use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data doesn’t work

Hollister — Sun, 26 Nov 2023 04:48:33 GMT

@Caylee

Have you tried resetting network settings, reinstalling SIM card, tried sim in another unlocked phone?

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Data doesn’t work

Caylee — Sun, 26 Nov 2023 04:53:22 GMT

I have tried that and every other suggestion and nothing works

Re: Data doesn’t work

Momomomomo — Sun, 26 Nov 2023 04:56:50 GMT

@Caylee only data doesn't work? Or no calls either?

Re: Data doesn’t work

Caylee — Sun, 21 Jan 2024 19:24:14 GMT

Calls work and sometimes text, but no data. Put sim in a brand new unlocked phone and still no data.

Re: Data doesn’t work

Handy1 — Sun, 21 Jan 2024 19:27:04 GMT

@Caylee Sounds like an account issues please submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data doesn’t work

softech — Sun, 21 Jan 2024 19:36:50 GMT

@Caylee

what phones did you try. Android or iPhone??

try Reset All Networks or Reset Network Settings and that can help to get the data up and running quickly

Re: Data doesn’t work

Caylee — Sun, 21 Jan 2024 19:43:10 GMT

The first one was an XR iphone and the one that the sim is in now is a brand new iphone 15