topic Re: Refund the amount please in Get Support

Refund the amount please

Viru — Sun, 21 Jan 2024 18:28:25 GMT

Please send me the refund for the service. I want to unsubscribe this but it’s not successful. I tried to talk to it online but it’s not working for me. I do not want to use the service. Please cancel the service, unsubscribe me and refund the amount please, which is about $45.

Re: Refund the amount please

Dunkman — Sun, 21 Jan 2024 18:41:32 GMT

@Viru

Are you able to access your self service account? You should be able to unsubscribed in payment section of account.

In general, since Public mobile is prepaid, there are no refunds.

If you are unable to unsubscribe, you will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: added photo - click on subscribed tab to unsubscribed....

Re: Refund the amount please

Yummy — Sun, 21 Jan 2024 18:33:02 GMT

PM will not refund as being pre-paid service.

The only way to cancel account is to stop paying for it or declare phone lost/stolen. Then (in both cases) after 90+ days of no pay account will be closed and number lost.

Another way to close account (if has to be active) is to transfer number to another provider.